Shipping Policy

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At Maxpet Store, we are committed to delivering high-quality products to our customers worldwide. As we partner with CJ Dropshipping, our shipping process is designed to ensure efficiency, reliability, and customer satisfaction. Please review our shipping policy below.

Order Processing

Orders are processed within 1-5 business days after payment confirmation.

Processing times may vary during peak seasons, holidays, or high-demand periods.

Shipping Time & Delivery

Shipping times depend on the destination and the shipping

method selected:

• Standard Shipping: 7-20 business days

• Express Shipping: 5-12 business days (if available)

• Delivery times may vary due to customs processing, carrier delays, or unforeseen

circumstances.

Shipping Fees

Shipping costs are calculated at checkout based on the destination and chosen shipping method.

Some products may qualify for free shipping, depending on promotions or order value.

Tracking Your Order

Once your order is shipped, a tracking number will be provided.Tracking updates may take 2-5 days to reflect in the system.

Customs, Duties & Taxes

• International orders may be subject to customs duties and taxes imposed by the

destination country.

• These charges are the responsibility of the customer and are not included in the order

total.

Order Issues & Lost Packages

• If a package is delayed beyond the estimated delivery time, assistance is available.

• If an order is lost in transit, efforts will be made to resolve the issue with the shipping

provider.

Returns & Refunds

Please refer to the Return & Refund Policy for details on eligibility and procedures.

For any questions or concerns, customer support is available to assist.

Thank you for shopping with Maxpet Store!